Banking on Design: Customer-Centric and Innovating for Impact

ABOUT

Hear from the Standard Chartered DCDA Client Experience (CX) team as they share how they have successfully used design to lead business transformations.

From strategy to execution, they will share how they bring a diverse team of expert designers, copywriters, researchers, and operations to scale the use of human-centred design. They will also share their tips for leading and implementing customer-centric design practices as a team.

Join us for an inspiring and informative discussion followed by a networking session where you can connect with industry experts and fellow enthusiasts.

What’s In It For You:
1. Engage our team leaders and subject matter experts during the interactive segments with attendees.
2. Join the networking session after the talk and learn more from the community of CX and design experts.

Session led by Ms Katja Forbes
Katja is recognised as one of the Global Top 20 CX leaders in Financial Services for 2024 by CX Network. She is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker.

Currently, as Head of Client Experience at Standard Chartered bank, she leads a team to create high-impact products and services that promote financial inclusion and contribute to a net-zero carbon future.

Sign-up link: https://bankingondesign.eventbrite.sg

ORGANISER

Standard Chartered

Standard Chartered is a leading international bank helping people and companies prosper. To the bank, good performance is also about embodying their valued behaviours – do the right thing, better together and never settle. The bank is committed to promoting workplace equality and a positive culture for all. Here for good.

CONTACT

Name: Ms Murshidha Ishak
Email Address: Murshidha.Ishak@sc.com

Top image : Licensed image from Getty Images for Standard Chartered

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