Versus: Humans versus AI

ABOUT

Public services are evolving fast — not just because of digital transformation, but because AI is redefining how services, policies, and regulations come to life. Generative AI has already shifted front-end experiences that citizens and businesses encounter. But behind these interfaces, service teams face new tensions: How do they balance AI efficiency with human judgment? How do they keep public services accessible, empathetic, and trusted — while keeping pace with technology?

For internal design, innovation, and service teams in government, this presents both a challenge and an opportunity. Beyond just applying design thinking, how do they ensure services remain relevant to policy stakeholders, operational teams, and the public?

Join us for “Versus: Humans vs AI”, a provocative and practical workshop during Singapore Design Week. ThinkPlace explores future public service scenarios — from straightforward citizen services to cross-agency and regulatory complexities. Using ThinkPlace’s Service Design Audit Framework, you’ll learn how to assess which touchpoints can be augmented by AI, when human expertise is critical, and how to design systems that bring the best of both together.

This is not just about AI potential — it’s about equipping you with a design approach that stays strategic, responsive, and human, even in an AI-driven future.

ORGANISER

ThinkPlace Singapore

ThinkPlace Singapore is part of a global strategic design consultancy with studios across the globe. With 11 years of impact in Singapore’s public sector, they partner with governments and not-for-profits across Asia to shape future-ready policies and service innovations by combining strategic complex systems thinking an co-design.

CONTACT

Name: Rae Teh
Email Address: [email protected]

Top image: Image created by ThinkPlace Singapore

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